Customer Service Representative

Location: Northampton, MA

Position Type: Temp to Hire

Company: Ultimate Staffing

Hours: 8:30am - 5:00pm Onsite

Pay Range: $19.00 - $23.00 per hour (depending on experience)

Position Overview

Ultimate Staffing is seeking a detail-oriented and customer-focused Customer Service Representative for a well-established company in Northampton, MA. The ideal candidate will bring strong communication skills, exceptional organizational abilities, and a proactive attitude to ensure outstanding customer experiences.

Key Responsibilities

Customer Service:

• Serve as the first point of contact for customer calls and emails
• Respond to inquiries, process phone orders, and provide general support for order status, product information, and documentation requests
• Research and resolve missing shipment issues and provide updates to customers
• Collaborate with other team members to ensure prompt and professional service
• Provide backup support for receptionist and administrative tasks as needed
• Review incoming orders for accuracy and completeness
• Coordinate with the Sales team on pricing, special requests, and order details
• Process and enter orders into the company system with precision
• Verify credit status, assist customers with payment processing, and maintain order documentation
• Coordinate shipping logistics with the operations team to ensure timely delivery
• Prepare and review order batches for accuracy prior to scheduling
• Support team projects and administrative needs as assigned
• Maintain organized digital and physical records in company systems

Qualifications

Education:

• Bachelor's Degree in a related field or equivalent work experience

Experience:

• Minimum of three (3) years of office and customer service experience
• Background in order entry, billing, and warranty or service processes preferred

Skills and Abilities:

• Strong data entry and phone communication skills
• Excellent attention to detail and accuracy
• Proficiency with MS Office and Adobe Acrobat
• Exceptional verbal and written communication skills
• Highly organized, efficient, and able to multitask in a fast-paced environment
• Spanish language proficiency a plus
• Self-motivated and able to work independently and collaboratively

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.